shipping

AUSTRALIA WIDE SHIPPING

  
We ship FREE Australia wide for orders over $100!
  
Every purchase comes with a free gift, and is packed with love and gratitude!
 
Your shipping fee not only covers the charges placed upon us by Australia Post, but it also covers the packaging to ensure that your purchase arrives in perfect condition every time!  Every parcel is also fully tracked.
We thank you so much for your orders, and appreciate your support!
  
Australia wide - orders under $100 - $10
Australia wide - orders over $100 - FREE
Express Post - $14.95
 
   

SHIPPING TIMES  

Australian East Coast Metro & City: 1-3 days
Australian West Coast:  4-6 business days
Australian Regional: Up to 6 business days
 
  
If you have any questions at all about shipping costs and times, please contact us, and we will be only too happy to help you!
Disclosure
Due to COVID19, these times are being extended. Please allow up to 14 business days for your items to be delivered.
 
   
I want the stuff I ordered fast! How long will it take?
   
Australian orders will take 3 – 20 business days depending on the items purchased.  You can also select Express Postage at checkout if you need your items quicker!  Please keep in mind that our items are made in-house and can take from 1-7 days to be made.  If you are in a rush, please email us at marshmallowmoonstore@gmail.com and we will help you the best we can!

     
   

INTERNATIONAL SHIPPING   

Do you ship international?
    
Yes we do! Whilst we are based in Australia, we work with many manufacturers overseas to get your products to you faster, and therefore ship worldwide!
Please note - we are not charging the full international shipping rate - we are a small business but we are absorbing some of the international costs so that we can make the process more affordable for you.  Unfortunately it is still very expensive to ship overseas and we do apologise but it is out of our control.
   
International - $20.00
  
International orders are subject to customs clearances.
  
  
I didn't receive all my order!
    
Due to COVID-19, shipping times to some destinations are delayed.  Please keep an eye on your tracking, parcels are taking a bit longer to reach you, and we are sorry but it is beyond our control.  If your parcels does not arrive within a fair amount of time, please contact us directly and we will look into it for you!
 
 
    
Australia Post announcement:
  
COVID-19 is having a major impact on carrier operations, causing delays in many parts of the network. The challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online. In addition to this, carriers have been instructed by the government to prioritise medical supplies and other essential freight items, which means non-essential freight items will travel a little slower. Rest assured the carriers are doing everything they can to deliver your parcels as quickly as possible but please understand there will be delay. ETAs listed on the carrier websites are not accurate and shouldn’t be relied on because they don’t take into account the network delays we’re currently experiencing due to COVID-19. Rest assured the carriers are doing everything they can to deliver your parcels as quickly as possible but please understand there will be delays.